Returns & Exchanges
At Semen Tanks, we strive to ensure your equipment meets the highest standards of safety and performance for your biological storage needs. If you are not completely satisfied with your purchase, you may return unused equipment in its original packaging within 30 days of delivery.
Initiate a Return Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Tank for Shipping
Ensure the tank is empty, dry, and securely packed in its original protective crate or box to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a trackable carrier to send the package back to our distribution center for inspection.
Inspection and Refund
Once our technicians verify the tank's vacuum integrity and condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing